Shipping Policy

Last Updated: September 23, 2026

Thank you for shopping with The Cozy Mom Co. 🤍 We know how exciting it is to have a package on the way, and we work hard to process and ship your order as quickly as possible.

Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 3–7 business days, excluding weekends and holidays.

Processing time is the amount of time needed to prepare your order for shipment and does not include the time your package spends in transit with the shipping carrier.

During new releases, sales, holidays, or periods of high order volume, processing times may be longer.

If an item has a different processing time, such as a preorder or made-to-order item, that information will be included in the product description whenever applicable.

Shipping & Delivery

Once your order has been processed, it will be shipped using the shipping method selected or provided at checkout.

Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Delivery times may be affected by circumstances outside of our control, including carrier delays, weather, holidays, high shipping volumes, and other transportation disruptions.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address or contact information provided with your order.

Please allow time for tracking information to update after receiving your shipping confirmation. In some cases, a carrier may take 24–48 hours to display tracking movement.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please double-check your shipping information before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to make the correction if your order has not already been processed or shipped, but address changes cannot be guaranteed.

The Cozy Mom Co. is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, insufficient address, refusal, or unsuccessful delivery, the customer may be responsible for additional shipping charges to have the package resent.

Lost or Delayed Packages

Once your package has been shipped, delivery is handled by the applicable shipping carrier.

If your tracking information shows that your package is delayed or has stopped moving, we recommend contacting the carrier first for the most current information.

If you are unable to resolve the issue with the carrier, please contact us and we will assist you with determining the appropriate next steps.

We will handle claims involving lost shipments in accordance with applicable carrier procedures and consumer protection requirements.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your home, porch, mailbox, or other delivery areas.

• Check with household members or neighbors who may have accepted the package.

• Verify that the shipping address on your order was correct.

• Contact the shipping carrier for additional delivery information.

If you still cannot locate your package after taking these steps, please contact The Cozy Mom Co. so we can help determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery.

Include your order number along with clear photos of the packaging and damaged item(s).

Please keep the original packaging until the issue has been reviewed, as it may be required for a carrier claim.

Preorders

Items identified as preorders will have an estimated shipping timeframe listed in the product description whenever possible.

Preorder dates are estimates and may change due to manufacturing, supplier, or shipping delays outside of our control.

If your order contains both preorder and in-stock merchandise, the items may ship together when the preorder becomes available unless otherwise stated.

Please review all preorder information carefully before purchasing.

Multiple Packages

Some orders may arrive in more than one package. If this happens, you may receive separate tracking information for each shipment.

Receiving one package does not necessarily mean the remaining items in your order have been forgotten or are missing.

Shipping Charges

Shipping costs, when applicable, are calculated and displayed during checkout.

Original shipping charges are generally non-refundable except where required by law or when otherwise provided under our Return & Refund Policy.

International Shipping

Unless international shipping is specifically offered during checkout, The Cozy Mom Co. currently ships within the United States only.

If international shipping becomes available, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country.

Returns

Shipping an item back to us does not automatically qualify it for a refund or store credit.

All returns must meet the requirements outlined in our Return & Refund Policy.

Customers are responsible for return shipping costs unless the merchandise received was damaged, defective, incorrect, or otherwise stated in our Return & Refund Policy.

Contact Us

If you have questions about your shipment, please contact The Cozy Mom Co. customer support and include your name and order number so we can assist you as quickly as possible.

The Cozy Mom Co.
Georgia, United States

By placing an order with The Cozy Mom Co., you acknowledge that you have reviewed and agree to this Shipping Policy.