Refund policy

Return & Refund Policy

At The Cozy Mom Co., we hope you absolutely love your purchase! We understand that sometimes an item may not work out, so please review our return policy below before making a purchase.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, your item must be:

  • Unworn, unwashed, and unused

  • Free from makeup, deodorant, perfume, pet hair, smoke, or other odors

  • In its original condition with all original tags attached

  • Returned within 14 days of the confirmed delivery date

Items that do not meet these requirements will not be accepted.

Store Credit

Approved returns will be issued as store credit only. We do not offer refunds to the original payment method for returns due to sizing, fit, preference, or change of mind.

Store credit can be used toward a future purchase at The Cozy Mom Co.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Clearance or final-sale merchandise

  • Sale items specifically marked “Final Sale”

  • Jewelry and accessories

  • Bodysuits

  • Intimates

  • Personalized or custom items

  • Gift cards

Return Shipping

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping method when returning an item. The Cozy Mom Co. is not responsible for return packages that are lost or damaged in transit.

Damaged or Incorrect Items

We carefully inspect orders before shipment, but if you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include your order number and clear photos of the item and any damage or issue. Once reviewed, we will work with you to make it right.

Please do not wear, wash, or remove the tags from a damaged or incorrect item before contacting us.

Exchanges

Due to limited inventory and changing stock, we cannot guarantee direct exchanges. If you need a different size or item, you may return your eligible item for store credit and use the credit to place a new order.

Order Cancellations

Once an order has been placed, we begin processing it as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled after it has been submitted.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. Packages returned to us due to an incorrect address, refusal, or unsuccessful delivery may be subject to additional shipping charges before being resent.

How to Start a Return

To request a return, please contact The Cozy Mom Co. customer support with your:

  • Full name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

Please wait for return approval and instructions before mailing your item back.

By completing a purchase with The Cozy Mom Co., you acknowledge and agree to this Return & Refund Policy.

The Cozy Mom Co. reserves the right to refuse returns that do not meet the requirements outlined above.

Thank you for shopping small and supporting The Cozy Mom Co. 🤍